Shipping, Returns & FAQs

Shipping

DO YOU SHIP OVERSEAS?

We ship to many countries and also overseas. At the checkout you will see if we ship to your country, as well as the shipping costs. We ask our customers to inform themselves about import taxes and duties in their home country, as these must be borne by the customer.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Depending on where you are and how busy our packing fairies are. Please allow up to 10 business days for your package to arrive.

HOW MUCH DOES SHIPPING COST?

Your shipping costs vary on your location and size of parcel, they will be calculated automatically during the checkout. Please make sure that the parcel is not damaged and no item was removed before accepting the delivery.

ARE YOU SHIPPING TO PACKING STATIONS?

Unfortunately we do not ship to packing stations. Please use a valid home (or office) address only.

Returns

HOW DO I RETURN AN ITEM

You have the right to return the goods within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the goods were delivered to you.

there is no damaged products
In the case of a defective product we will refund the purchase price and take over the return costs, in all other cases the customer has to pay the return costs. If you have received a defective product, please contact us.

The return costs must be borne by the customer. Please return your parcel to the following address:
MONTEBELO
Largo Alexandre Sá Pinto 16, 1°ESQ
4050-027
Porto
Portugal

WHICH ITEMS ARE EXCLUDED FROM RETURNS?

Costs for return shipment due to wrong address or not timely pick up in the parcel shop must be borne by the customer, as we can not assume any liability for third party debt.

Damaged (due to usage) goods are excluded from return and exchange. This also accounts for items that are tried on without underwear.

If we receive goods after the expiry of the period or damaged through use, we can not accept the return.

DO I GET MY MONEY BACK AFTER A RETURN?

Yes. After we have received and checked your return, we will refund the item price and the initial shipping costs. Unfortunately we can not refund the costs for the return shipping.

We can only refund via the same method of payment the initial purchase was made.

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?

No. We will refund your money and a new order has to be made. Therefore please use the size measures on the product site.

WHAT HAPPENS IF AN ITEM IS NOT PICKED UP FROM A PACKING STATION AND IS SHIPPED BACK TO YOU/US?

The costs of package return from a packing station after the parcel was not picked up in time has to be covered by the customer.

WHAT HAPPENS IF A RETURN GETS LOST OR DAMAGED ON THE WAY?

Unfortunately we can not refund the money if the refund package is damaged, opened or lost on the way. Therefore we highly recommend insured shipping.

Care instructions

HOW TO WASH AND CARE FOR MY FACULTY FOR INNER PEACE ITEM?

Please see the care instructions, which you find for each product on the website in the product description.

We recommend sensitive detergent.

Other

ANY QUESTION?

For any further questions you can contact us through our contact page! We will be happy to assist you.